As an innovative, Pan African ICT provider, Africa Online is able to offer a wide range of cutting edge products and services suited for all customer needs. From single consumer services to complex connectivity solutions for the large multinational, at Africa Online we pride ourselves in offering a number of tailor made solutions to respond to customer requirements. We currently distinguish between consumer and small business point-to-point solutions and larger multi-point corporate solutions. We also offer a wide range of value added services which are offered in specific markets across the continent.

Consumer Services

Technological advances over the past several years along with a liberalization of telecommunications markets in a number of our markets have allowed us to deliver more innovative products to our consumers. The introduction of wireless and ADSL technology has increased the capacity at which we can deliver data and information to our customers. In several of our markets, we are able to provide broadband Internet services using either copper or wireless local loop infrastructure.

At Africa Online, consumer services have traditionally been associated with a wide range of usage based and flat rate dial-up access products targeting the individual home users and small and medium sized enterprises. The services offered include dial-up access to the Internet and electronic mail accounts to facilitate the sending and receiving of electronic data and communications. Depending on the specific market, a number of products are offered under the dial-up product range, which include unlimited e-mail, Internet access for a flat-fee and a pay-per-use service where clients are charged a nominal monthly fee but pay for usage.

Corporate Services

Whether your company requires a single point connectivity solution or a complex multi-point network solution, Africa Online is able to provide your business with a solution best suited for your needs.

Africa Online’s wide range of corporate services vary according to each market and are a function of the regulatory environment in which we operate. Dedicated leased lines can be offered in most markets through partnership with the national telecommunications provider. Such services vary in bandwidth provision and service level agreements. Broadband wireless access is currently available using a number of different wireless technologies. VSAT connectivity is available in some markets (Ghana, Zimbabwe and Tanzania). Africa Online also offers DSL, WAN and VPN solutions.

Please contact your local Africa Online office to find out what corporate services are offered in your country.

Value Added Services

Africa Online offers a wide range of value added services across our network. As an ICT provider offering the widest geographical coverage in sub-Saharan Africa, we are well positioned to offer roaming services through roaming partners. We also provide a number of hosting, security and networking solutions.

For a full list of the services available in each of our markets, please consult the respective country pages.